Responsible Gambling
Responsible Gambling at 11exch
Betting is paid entertainment, like a cinema ticket or a night out. The money you stake is the price of the fun, and most people, over time, pay more than they collect. This page is about keeping it that way — fun, affordable and under your control.
18+ only, and only where it is allowed
11exch is for adults aged 18 and over. We may ask for proof of age, and an ID opened by or for a minor will be closed. Gambling law in India differs from state to state and has been changing quickly; it is your responsibility to check that online play is permitted where you live before you deposit.
Five rules that actually work
- Decide the number first. Pick a weekly amount you could lose without touching rent, fees, EMIs or savings. When it is gone, the week is over.
- Set a clock as well as a budget. A two-hour T20 can turn into six hours of casino tables. Decide when you stop before you start.
- Never chase. Doubling up to win back a loss is the single fastest way to turn a bad evening into a bad month. The next bet does not know about the last one.
- Do not borrow to bet. No credit cards, no loans from friends, no "I will return it after the match".
- Not when drunk, angry or low. Judgement goes first; the balance follows.
Warning signs worth being honest about
Ask yourself these once a month. One "yes" is a nudge. Three or more means it is time to take a proper break and talk to someone.
- Are you betting more than you planned, more often than you planned?
- Have you hidden losses, or the amount of time you spend, from family?
- Do you feel restless or irritable on days you cannot bet?
- Have you used money meant for bills, or borrowed, to keep playing?
- Do you bet to escape stress, loneliness or a bad mood rather than for enjoyment?
- After a loss, is your first thought how quickly you can win it back?
Taking a break from your ID
If you want to stop for a while, message our team through the contact page and say so plainly: "please pause my ID for 30 days" is enough. Withdraw your balance first. We would rather lose a customer for a month than keep one who is struggling. If you ask us to close the ID for good, we will, and we will not send you offers to come back.
Free, confidential help in India
- Tele-MANAS — Government of India mental-health helpline, 24x7, many languages: dial 14416 or 1800-891-4416.
- KIRAN — national mental-health rehabilitation helpline: 1800-599-0019.
- Gamblers Anonymous India — peer support meetings in several cities and online.
- Your family doctor or a local psychiatrist — gambling disorder is a recognised, treatable condition, not a character flaw.
If someone close to you is the one with the problem, the same helplines will talk to you as well.